Overview

At Rebenik Jeans, we take pride in the quality of our products and aim to ensure that our customers are fully satisfied with their purchases. Our return and refund policy lasts for 30 days. If 30 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.

To be eligible for a return, the product must be unworn, in its original condition, and with all tags attached. It must also be returned in its original packaging.

Non-Returnable Items:

The following items are not eligible for returns:

• Items purchased on final sale or discounted promotions
• Items without their original tags or packaging

To process your return, we require a valid proof of purchase, such as your order confirmation or a receipt.

Partial Refunds

Partial refunds may be issued in the following cases:

• Items that are damaged or missing parts due to reasons not caused by Rebenik Jeans
• Items that have clear signs of wear or use
• Items returned after the 30-day return window (subject to approval)

Refund Process:

Once your return is received and inspected, we will notify you by email. If your return is approved, we will initiate the refund, which will be credited back to your original payment method within a few business days.

Late or missing refunds

If you haven’t received your refund yet, follow these steps:

1. Check your bank account or payment method.
2. Contact your bank or credit card company, as processing times may vary.

If you’ve completed these steps and still have not received your refund, please contact us at support@rebenik.com.

Exchanges:

We only replace items if they are defective, damaged, or if the size doesn’t fit. If you need to exchange an item for the same or a different size, please contact us at support@rebenik.com and send your item to: E-16/1112, Shop no 12, Shri Ram Complex, Khalsa Nagar, Tank Road, New Delhi-110005.

Sale items

Items purchased at a discount or during sale events are not eligible for refunds. All sale items are considered final sale.

Shipping for Returns:

To return your product, please mail it to: E-16/1112, Shop no 12, Shri Ram Complex, Khalsa Nagar, Tank Road, New Delhi-110005. Customers are responsible for paying the shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from it.

If you are returning a high-value item, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Need Assistance?

For any questions or issues related to returns or refunds, feel free to reach out to us at support@rebenik.com. Our team is here to assist you.